FAQ
Frequently Asked Questions
Helpful Information About Our Cleaning Services
We understand that choosing the right cleaning service can raise a few questions — and we’re here to make things simple. Below you’ll find answers to some of the most common queries about our domestic and commercial cleaning services across South East Kent.
Whether you’re wondering how our service works, what’s included in a clean, or how to make a booking, you’ll find the answers right here.
If you can’t find what you’re looking for, feel free to get in touch — our friendly team is always happy to help!
Frequently Asked Questions
How much do you charge?
Each property is different in terms of size, and requirements of the client. We are more than happy to visit you to give a free, no obligation Quote. Please telephone or email our office in the first instance.
Do I have to book regular cleaning or can I have a one off clean?
Of course you can have a one off clean, we carry out end of tenancy cleans, moving in and out cleans, builders cleans, the list is endless!
Do I have to be in when the cleaners call?
No, we do have a secure key holding system, our Team Leaders are used to turning off alarms and resetting when leaving, all of our staff are extremely security conscious.
What if I need to cancel my clean?
If you need to cancel a clean because of a holiday, appointment etc. or if you need to change the day, just telephone our office with as much notice as possible please.
Do I have to sign a contract with you?
No, we like you to continue to use us because you are happy with our service.
Can I choose which day the cleaners will call?
We will try our best to call on your preferred day.
Do I have to have the cleaning every week?
Not at all, you can have fortnightly, three weekly or four weekly cleaning.
Do I have to supply anything?
Our staff will bring all of the cleaning materials and equipment with them.
What is your cancellation policy?
Do you take the Kent Card?
Yes we accept the Kent Card – all you need to do is notify us that you will be using one when you make your booking.
Still Have Questions?
If you didn’t find the answer you were looking for, we’re just a phone call or message away. Call us on 01227 277033
Or get in touch here — we’ll be happy to help!
30+
years
experience